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Published SLA

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An SLA does not keep a server up. It states what is owed when the server was down, and that varies far more than the percentage does: sometimes a schedule of credits against the next invoice, capped at the month’s fee and claimed inside a deadline, sometimes no remedy named at all. The flag is a yes or a no because the percentage is not one number — a host that publishes an SLA usually publishes several, one per product, and can commit to 99.5% on one machine and to nothing on another. What it says is that a figure is in the contract, which a figure on a marketing page is not.

10 providers publish a service level agreement, listed alphabetically. Mostly GPU cloud, Virtual Private Servers and Platform as a Service, of 8 categories in all. 22 records do not record this field, and cannot appear here either way.

A

  • Amazon Web Services

    Amazon Web Services is the largest cloud infrastructure provider, spanning 123 Availability Zones in 39 geographic Regions.

C

  • cloudscale.ch

    Swiss infrastructure-as-a-service provider selling virtual servers, object storage and load balancers on server hardware it owns in Swiss data centers.

  • Contabo

    German provider selling virtual and dedicated servers from Munich, with large resource allocations at low fixed monthly rates.

D

  • DigitalOcean

    DigitalOcean is a publicly listed cloud provider best known for Droplets, its VPS product, alongside managed databases, Kubernetes and an app platform.

F

  • fortrabbit

    Managed hosting platform for developers since 2012, runs on AWS capacity in Ireland and the US.

I

  • IONOS

    Large European hosting group selling shared webhosting, VPS, dedicated and bare-metal servers and an IaaS cloud, listed on the Frankfurt exchange.

K

  • Krystal

    British host running PHP, Python, Perl and Ruby on cPanel, powered by certified renewable electricity and operated as a certified B Corp.

S

  • Scaleway

    French cloud provider selling instances, bare metal, managed Kubernetes, serverless containers and managed databases, with European data residency as the pitch.

  • SiteHost

    New Zealand host that owns its Auckland data center and sells Cloud Containers, a product that runs prebuilt or custom Docker images.

V

  • Vercel

    Vercel is a frontend platform for Javascript people. It's formerly known as Zeit and venture backed and high on the AI wave.

Which of these providers is best?

Hard to say without knowing the project. A free tier matters for a side project and barely at all for a shop that loses money every minute it is down. Read a few records side by side; the guide says where to start.