# Support

Source: https://www.findhost.app/support/

Recorded here are the channels a provider publishes, not how good the help is: response times are not published by anyone and could only be asserted, which is the one thing this register will not do. A phone number is the rarest channel and the most telling, because staffing one costs money in a way a help center does not, and a **forum** is the opposite end — real support, sometimes excellent, but the people answering do not work there and owe nobody a reply. Two related fields sit beside this on a record and are not filterable: **hours**, meaning when a human can be reached about a production problem on the cheapest paid plan, and **tiering**, meaning whether the answer changes with what is being paid. Whether a provider will commit to an uptime figure in a contract at all is a [published SLA](/pricing/sla/).

4 values in use.
139 records do not record this field.

## Values

- [Email](https://www.findhost.app/support/email/) — 53 providers — https://www.findhost.app/support/email.md
- [Chat](https://www.findhost.app/support/chat/) — 35 providers — https://www.findhost.app/support/chat.md
- [Phone](https://www.findhost.app/support/phone/) — 34 providers — https://www.findhost.app/support/phone.md
- [Forum](https://www.findhost.app/support/forum/) — 14 providers — https://www.findhost.app/support/forum.md

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Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). Attributes are recorded, never scored; absent means unknown.
Credit, in full: FindHost, findhost.app, CC BY 4.0